Rappi

YOUR NEXT STEP IS AT RAPPI!

We are looking for an enthusiastic, innovative and proactive Head of Operations Brazil! You’ll need to be a quick thinker, have an strategic and creative mind and the necessary leadership skills to build a strong team.

We deliver everything you need with joy, from groceries and top restaurant meals to cash at your doorstep in just minutes. At Rappi, ours days are never the same.

We love to hustle, work hard for a greater good and strive to be the leading tech company in Latin America. Rappi is growing at a tremendous rate and this position is crucial in our pursuit of a game-changing experience for our users and partners.

What we’re looking for?

8+ years of work experience with at least some experience in operations - startup or tech experience is a big plus.
Experience working effectively with internal and external stakeholders in a highly dynamic and constantly changing environment.
Strong project management experience.
Exceptional business judgement and critical thinking skills.
A track record of building, leading and developing a high performing team.
MBA preferred but not required.
Strong leadership and people management skills - you will set the tone for your team and broader teams in the region; driving towards results while also being empathetic towards their challenges - EQ is a must-have.
Disciplined organizational skills - you’ll need to prioritize and manage a series of ongoing processes and projects simultaneously.
Data-driven decision making mentality and sound business judgment through strong analytical thinking.

What you’ll do:

Be responsible for building and optimizing best in class operations at Rappi.
Ensure sufficient supply at all times (quantity and quality of couriers) by having an efficient acquisition strategy, balancing supply and demand in the marketplace, and ensuring positive courier engagement.
Manage a team of highly motivated city/country operations managers throughout the region.
Work to provide the best possible experience for our couriers, making Rappi the delivery app of choice to partner with.
Aggregate internal and external customer feedback through different channels and liaise with the product team to regularly enhance the product based on courier feedback as well as internal UX testing.

The challenges you’ll face

You will play a vital role in all aspects of Rappi’s success and this requires being a highly motivated, versatile, adaptable, and well-rounded leader - someone who can create and drive strategy but also roll up their sleeves and get their hands dirty.

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