B. BRAUN SHARED SERVICES SRL

Duties and responsibilities

First level IT support for Global Regulatory Affairs Pharma. GRA application support (JIRA, eCTDmanager, Register/future LifeSphere), including user lifecycle management:
License monitoring
Ticket creation in JIRA
Approve of the new license allocations director DM
Basic training for new colleagues
Certificate creation for basic Register and send to IDQ
Fill up form with permissions for Register/LS
Permissions approval for users from DM Director
Create new users in eCTD, Register/LS
Monitor and management of GRA servers (Register, eCTD etc) and databases (Register and eCTD)
Support for new users: introduction to IT GRA, user account creation, permissions and groups members, token request, cost and approve for different license applications
Management for IT equipment from GRA
Citrix interface support for the GRA – follow up with IT requirements for the GRA consultants
eCTD manager support for application support, new manufacturers, new substance etc,
Application validation for GRA: eCTD manager, Register, Lifesphere etc.
Follow up with internal IT teams for servers updates, monitoring, solving bugs, issues, permissions, etc
Execution of IQ, OQ, PQ for the GRA applications
Availability for implementation and updates after working hours.
Oracle Database access and executions of scripts and sql from applications vendors
Plan and organize updates for the upcoming events
Users IT support for level 1 and 2 support
Follow up of good practices and process implementation of IT requirements.
Availability for travel aboard for trainings, meetings and workshops.

Professional competencies

Fluent in English (writing, speaking)
Microsoft Office (Excel, Word, Powerpoint)
Basic knowledge in administration of multiple servers on domain for users, groups
Basic knowledge concerning user Lifecycle, procedure to follow (domain area)
Basic knowledge concerning databases Oracle, MySQL – running scrips, connection to databases, etc
Experience with application administration (users, groups permissions, configuration, updates)

Personal competencies

Work actively on personal progress
Adapt willingly to change
Communicate clearly and responsibly
Complete tasks and projects successfully
Act analytically and systematically

What we offer

Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.

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