Client Support Specialist

Autogrow.co

*Important* — After you have read the job description, etc. - Apply here: https://www.autogrow.co/apply-client-support-specialist/?r=indeed

ABOUT THE COMPANY

Autogrow.co’s mission in this world is to accelerate creativity and the entrepreneurial spirit. Founded in 2010, we provide a single, focused service to help our clients delegate their creative, digital marketing tasks without the headaches of hiring. The company sees over 50,000 visits to the site per month and has been featured in Forbes, Inc Magazine, Entrepreneur, The Washington Post, Mixergy, and other well-known publications. AutoGrow’s growth goal is to hire 1,000 new team members in the next 6 months.

Our core company values are: Continuous Self-Improvement, Creativity, and Enjoyment.

And we are always looking to bring new talent onto the team. Just have a look below to see some of the benefits of joining AutoGrow.

BENEFITS

Work remotely or from home (our entire team is remote)
Consistent workload, consistent compensation, and workflow (we sell a single, focused monthly subscription service to our clients)
Proven, easy to learn workflow that is streamlined and organized by our own in-house software
Work for a mission-focused company that provides a great service that helps people
Have fun while interacting and learning from fellow team members. We're aways improving!
Learn new skills and upgrade your existing ones
Earn a monthly income that can grow into a full-time salary in the long term

ABOUT THE POSITION AND WHO WILL BEST FILL IT

The Client Support Specialist (CSS) position is best for someone who is customer-focused, sales-driven, diligent, tenacious and detail-oriented.

Your main goal is to ensure positive client experiences and work with the Project Manager and Strategist to quickly respond to client questions, complaints, or general comments that aren’t strategy-specific.

You are expected to care about and value each client lead. Each lead takes money and time to generate. You will qualify each lead as a fit or not a fit on an initial consultation call (sales call), as well as keep notes on our CRM software, and respond to questions from client leads who submit a question via email or live chat.

Finally, one of our core values as a company is relentless self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We’re always getting better, and always improving.

We are also looking to work with someone for the long-term. Finally, one of our core values as a company is continuous self-improvement. If this describes how you like to live your life personally and professionally, you'll fit in well with us. We have a repetitive workflow that's easy to learn but, we always want to make it better. Making it better will be part of your responsibility.

RESPONSIBILITIES

Monitor our inbox for client communications; respond or direct to the correct person (with a message to that person)
Respond to all clients messages within 30 minutes during regular business hours
Respond to cancellation requests, offering a consultation call, the cancellation link, and solicit feedback and testimonials
Request testimonials
Collaborate with the Account Strategist for upsell strategies
Lead in monitoring the Tawk.to channel during business hours
Send regular messages to clients regarding tasks, account status, completion, etc.
Respond to client questions regarding the app, app account, or other technical issues
Introduce new features to clients, be a source for answering questions
Collect materials from clients and put in the appropriate place (e.g. login credentials)
Reading and following our training (details and consistency matter) as well as working to improve it over time
Attend sync-ups daily at 1030am EST, Monday - Friday
Attend daily team meetings at 415pm EST, participate with constructive ideas

REQUIREMENTS

Must have excellent written English skills for communicating with AutoGrow's clients
Must have a reliable, stable, and fast internet connection
Must be diligent and enjoy having a position where staying organized and communicating clearly is key
Must have project management experience
BIG PLUS if you have any digital marketing experience and knowledge
Must be friendly, diligent, and enjoy working within a proven process, and recurring daily workflow
Comfortable working virtually and being self-directed
Must be available to work during normal business hours i.e. between 9am and 5pm EST (New York Time), Monday - Friday
Must complete a skill test and 2-week training as documented on our wiki, as given by our assistant

Apply here: https://www.autogrow.co/apply-client-support-specialist/?r=indeed

Job Types: Full-time, Permanent

Salary: R$8,033.00 per month

Experience: